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Security & Compliance

At HAQM Multi-Channel Fulfillment, we prioritize security & compliance

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ISO 27001 certification
MCF is ISO 27001 certified, aligning with the world’s best-known standard for information security management systems (ISMS).
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InfoSec industry best practices
MCF security controls are aligned with InfoSec industry best practices: National Institutes of Standards & Technology (NIST) Cybersecurity Framework (CSF) and Cybersecurity Maturity Model Certification (CMMC) Level 1 Security Frameworks
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Risk management & security controls
MCF has risk management and security controls that support a defense-in-depth and security-by-design strategy. We have multiple layers of security and technical controls to protect merchant data.
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Commitment to data security
MCF has an established and dedicated Security, Compliance, Privacy & Trust Program supporting our business and a multi-year security & compliance roadmap that sets goals to continually raise our security bar for merchants.
Frequently asked questions

What information does HAQM receive or collect when I use HAQM Multi-Channel Fulfillment (MCF)?

We store the account information you give us when setting up your account for using MCF, such as contact details for your account users, product descriptions and content, and inventory. We collect and store order fulfillment information, including product name, quantity ordered, shipping information, and delivery status.

How does HAQM use the information received or collected when I use MCF?

We use information collected to provide and improve MCF. For example:

  • We use your account information to communicate with you about MCF and to recommend other HAQM services that might be of interest to you.
  • We use MCF order information to fulfill orders and facilitate communication with you and your customers about orders.
  • We use inventory and order information to plan for and improve our fulfillment services for users of the HAQM Fulfillment Network, including MCF merchants, FBA sellers, and HAQM. For example, we use the information to forecast inventory placement in fulfillment locations and make network capacity and expansion decisions in order for the HAQM Fulfillment Network to most efficiently fulfill orders.

Does HAQM prohibit the use of the information received or collected when I use MCF to make decisions for its own retail business?

HAQM prohibits the use of non-public information received or collected when you use MCF to make sourcing, inventory level, and pricing decisions for products in our own store, including for offerings of HAQM’s store brand products. HAQM also prohibits the use of non-public information about MCF orders for merchandising or personalization in the HAQM store.

Does HAQM have Security Standards for MCF?

Yes. MCF Security Standards can be found here.

Does HAQM have a Sub-processor and Carrier list for MCF?

Yes. The MCF Sub-processor and Carrier List can be found here.