MCF App for BigCommerce User Guide

If you already have an HAQM account with inventory in HAQM fulfillment centers, skip this step and move to the next step.

• If your business is new to HAQM, start by creating your account:

  • Create an HAQM selling account and set up FBA – this is the best choice if you plan to sell on HAQM and also use MCF.
  • Create an HAQM Supply Chain account – this is the best choice if you don’t plan to sell on HAQM and only want to use MCF for off-HAQM orders.
  • Want more information? Contact us.
• Add your products to your HAQM account and specify FBA inventory.
• Prepare your products for safe and secure transportation to a fulfillment center, according to HAQM packing guidelines and shipping and routing requirements.

• Send your products to HAQM.

  • Create your shipping plan, print HAQM shipment ID labels, and send your shipments to HAQM fulfillment centers. Learn more about sending inventory to HAQM.
  • Once HAQM receives your products at the fulfillment center, your inventory is ready for fulfillment.

To connect your US HAQM account to your BigCommerce store, click “Connect App to HAQM” on the “HAQM Multi-Channel Fulfillment Setup” page.

Login with your HAQM account credentials and review the terms and conditions before clicking “Confirm” and “Allow”. Once you’ve successfully connected, you will see this success screen:

Note:

• The HAQM Multi-Channel Fulfillment App currently only supports Chrome and Firefox and does not support Safari.
• The HAQM Multi-Channel Fulfillment App will use your existing US FBA inventory to fulfill orders from your BigCommerce website. The HAQM Multi-Channel Fulfillment app only supports inventory based in the US. Check back for updates in the future.
• If you encounter an error with the steps above, it may be due to a pop-up blocker on your browser. Ensure that the pop-up blocking is disabled and try again. Learn more about the pop-up blocker for Chrome and Firefox.
• If you are still having trouble, please email us at mcf-app-support@haqm.com.

• Click on the “SKU Mapping” tab to connect your BigCommerce SKUs with the corresponding HAQM SKUs.
• If your SKUs in BigCommerce are an exact match for the equivalent SKUs in HAQM Seller Central, click “Automap.”

• If your SKUs in BigCommerce do not match your SKUs on your HAQM account, you can map your SKUs by clicking on the pencil icon next to each SKU.
• If you have recently added additional Products to your BigCommerce Store and you are not seeing them on the SKU Mapping page, click “Sync BigCommerce SKUs”.
• If you encounter issues mapping your SKUs, please email us at mcf-app-support@haqm.com.

_{Note: You can find the HAQM SKU values in the “HAQM Fulfilled” Inventory Report or on the “Manage Inventory” page in Seller Central.}

• Start by clicking on “Store Setup” in the left navigation bar, then “Shipping.”

• If you haven’t already, click “Add shipping zone” and “Add a country zone” to add the United States as a shipping zone.
• Click “Configure” or “Edit” next to “United States”

• Click the slider to enable HAQM Fulfillment. Activating this will allow HAQM to show the HAQM shipping options to customers at checkout.

  _{Note: The HAQM shipping options will only appear if HAQM can fulfill all items in the cart. HAQM will only fulfill products if the customer selects one of the HAQM options at checkout.}

• (Optional) If all of the SKUs in your BigCommerce store will be fulfilled by HAQM MCF, you may turn off any other shipping rates that you’ve created in your BigCommerce store. Any rates that you add in the Shipping section (see screenshot above) will appear at checkout alongside the HAQM fulfillment options. HAQM MCF will only fulfill an order if your customer chooses one of the HAQM MCF shipping options at checkout.
• (Optional) Click “Edit” next to HAQM Fulfillment if you would like to modify the display name that will be shown in your store’s checkout. Click “Submit”. You do not need to modify anything in the “Connection” or “Quote” tab. The “Display Name“ you enter will be appended to the available ship options and delivery dates in the checkout experience for a given customer order.

Congratulations - you are set up!

When customers check out on your store they will see HAQM ship options with delivery dates whenever all of the items in their order can be fulfilled by HAQM (see example below). Leverage additional app features using optional steps below.

BigCommerce offers an automatic shipping confirmation email to notify your customer that their order is on its way. Learn more

If HAQM is the sole fulfillment option for the SKUs that you’ve mapped in the MCF app, we recommend turning on Inventory Sync to help prevent overselling. When Inventory Sync is turned on, MCF will periodically update the stock level for MCF fulfilled items with the current level. To do so, click on the settings tab in the HAQM MCF app, click Edit, and toggle the setting to the “On” position.

Once activated, Inventory Sync will update your inventory levels in BigCommerce based on the HAQM MCF inventory levels for the SKUs you’ve mapped for fulfillment by MCF. This is recommended so that your customers see if a given product is out of stock before they’ve added it to their cart.

For this to work, all Products that are setup for fulfillment by MCF should be configured to track inventory. To check the status of an item, find the product details page in BigCommerce, choose “Inventory” from the sidebar, and ensure that the “Track Inventory” checkbox is on. If your product has multiple variants, you will also need to choose the “On the Variant level” radio button. Then scroll down to “Product Options” and click on “Variations” to ensure there is a unique value in the SKU field. Learn more about Inventory Tracking.

If you would like to limit the Shipping Rates for your customers at checkout, navigate to the “Settings” page and activate HAQM Shipping Rate Overrides.

HAQM shipping options will only appear at checkout if MCF can fulfill the entire order. If the order contains a BigCommerce SKU that is not mapped to an HAQM SKU, HAQM ship options will not appear. Likewise, if the order contains a BigCommerce SKU that has been mapped to an HAQM SKU but you do not have inventory available to fulfill the order, HAQM rates will not appear. If you have SKUs that will be fulfilled using a method other than HAQM MCF, you will need to configure a separate shipping rate that will appear in addition to HAQM Fulfillment.

SKUs with product-level free/flat-rate shipping enabled are not sent to shipping providers for quoting. If you wish to display free shipping in addition to HAQM shipping options, enable the rate at a store-level in the Shipping settings or the BigCommerce automatic promotions functionality (For example, provide an additional free shipping option for orders over $49)

HAQM only fulfills orders if your customer selects one of the HAQM shipping options (Standard, Expedited, or Priority) at checkout. If your customer selects another method but you would still like HAQM to fulfill the item, you can manually place an MCF order in Seller Central. If you do so, the tracking number will not update automatically in BigCommerce. Once the order has shipped, you can retrieve the tracking number in Seller Central and enter it in BigCommerce to update the order status and trigger the shipment confirmation email to your customer.

When a product ships, HAQM MCF automatically updates the tracking number. You can find this on your orders dashboard in BigCommerce. Your customers can view tracking information in the shipment confirmation email they receive, if enabled (Learn more). When a tracking number has been added for every product in the order, the order status will update to “Fulfilled”